As part of the repair process, it may sometimes be necessary to re-format the computer’s internal or external hard disc drive(s) and/or to re-install the Microsoft Windows® operating system (or similar). Both these procedures are carried out only as a last resort and after Computer Repair UK has attempted all other means of repair.
All data, regarded by the customer as either required, important and/or critical, should be backed up (saved to another hard disc drive or to removable media, for example, a CD-R or DVD-R disc) prior to any such re-installation of software such as Microsoft Windows®, or the re-formatting of your computer’s internal or external hard disc drive(s). Re-formatting of the hard disc drive(s) means that all data will have been erased. The computer will have been returned to “Factory Settings” after re-installing Microsoft Windows® in other words, to the state it was in when it left the manufacturing facility. The backed up data can then be re-installed on the computer.
Computer data can be lost for a number of reasons: for example, problems affecting the computer’s internal or external hard disc drive(s), by a virus or spyware infection, corruption of data files and/or folders. The only effective safeguard against the risks associated with loss of data is to maintain a regular and systematic backup procedure. Computer Repair will be pleased to advise on this.
For Computer Repair UK Ltd, the protection of a customer’s personal or business data is a matter of course. Computer Repair Ltd ensures that all its managers, engineers and field technicians observe the standards of the General Data Protection Regulation 2018 and act in accordance with the regulations contained therein.
Personal data contained on, or transferred from, PCs, terminals and hard drives or disks shall, at all times, be processed fairly and lawfully and anonymised.
With the exception of a customer’s personal contact details and the details of all transactions with Computer Repair Ltd, all other data, however sourced and necessarily held on our computers or external hard drives or disks during the execution of the works, shall be deleted, using a secure format, on completion of the works.
Computer Repair UK Ltd is careful to protect personal data and the details of any transactions a customer makes with us over the Internet.
Computer Repair UK No-Fix-No-Fee Policy
Our No-Fix-No-Fee policy means simply that if Computer Repair UK does not possess the necessary technical knowledge or ability to resolve the problem or effect the repair, then no charge is made.
Exclusions to the No-Fix-No-Fee policy
When the customer requests Computer Repair UK not to proceed with a repair which it is able to effect to resolve the problem. In this case the customer must pay our minimum charge for diagnostics (£70 + VAT).
When Computer Repair UK is able to resolve the problem or effect the repair, but the customer does not possess the required software disc or product key. If the computer’s Operating System is to be re-installed, the customer must provide Computer Repair UK with an original licensed Operating System disc and a valid Product Key. In this case the customer must pay our minimum charge for diagnostics (£70 + VAT).
When Computer Repair UK provides a clear and precise diagnosis of a failed component / software issue but the customer decides not to proceed with the replacement / repair . In this case the customer must pay our minimum charge for diagnostics (£70 + VAT).
The policy does not apply to data recovery, virus or spyware problems, issues with third parties or to cases in which the computer suffered from power surges.
Computer Repair UK accepts no responsibility for loss of computer data, however caused, including any alleged loss occurring during data recovery.
Computer Repair UK Same Day Repairs
Contact may be made with Computer Repair daily between 09:00 and 17:00 . However calls received after 15.00 may not qualify for same day service. In such cases, appointments may be arranged for the following day or be subject to an additional late night call out fee.
In some cases, Computer Repair UK may need to take computers to workshops for specific parts to be fitted. All hardware repairs and services, but specifically excluding software services, are supplied with a 3 month warranty.
Any computer or other hardware left with Computer Repair UK and not collected within 3 months shall be assumed to be permanently abandoned by Client and will be disposed of without recourse to Client. Prior to this, every effort will be made by Computer Repair UK to contact Client to obtain instructions.
1. Author’s Amendments
For most design projects the first stage of author’s amendments are free. This includes further exploration of a logo design, web or graphic design, or changes to supplied copy. Any further changes are charged on an hourly basis. Any changes requested by Client, which are not part of the pre-agreed specification between Client and Computer Repair UK, are fully chargeable to Client. Tip: It is always more economical to send all amendments together rather than feed them through piecemeal. No revision work, which requires payment, will be started without authorisation from Client. Individual amendments will be chargeable.
Payment terms for an estimated project are to be paid on the date of invoice. Computer Repair UK reserves the right to charge interest on any overdue amounts. Any bought-in costs, such as print or web hosting, must be paid in advance
Refunds are not normally available once the initial designs have been created and supplied to the client, but refunds for incomplete work may be considered. Should Client receive such refund, they acknowledge that they will have no right (express or implied) to use any response/samples or other work product, content, or media, nor any ownership interest in or to the same.
4. Trademarks and Service Marks
A client is expected to perform researching on their company name etc. to be sure the name is not already in use and securing a trademark or service mark to protect the Client’s legal rights to any name or image. Computer Repair UK is not and will not be held responsible for any legal action that may result from improper due diligence on the availability of a company name or image. Permission to use photographs either in print or on the internet must be arranged by the client. Computer Repair UK is not and will not be held responsible for any legal action that may result from improper due diligence on the availability of an image.
Ownership (title) of the content of any website produced by Computer Repair UK remains the property of the Client; the design and layout of the website remains the property of Computer Repair UK but the Client is given full unlimited, indefinite, and royalty-free use of the website upon payment of all fees. Client is not permitted, except with written authorisation from Computer Repair UK, to make any changes of any kind to the website produced by Computer Repair UK, who retains rights to display any work produced by Computer Repair UK in portfolio and advertising materials. All concepts, or other preliminary materials, which are not selected by the Client or are not included into the final delivery, remain the full property of Computer Repair UK. Tip: Google images are (probably) NOT free to use!!
Online Cloud Backup
Computer Repair UK offers the Cloud Online Backup Service (‘Services’) to its clients through its affiliation with Livedrive.The Terms and Conditions apply to both Livedrive and Computer Repair UK as its affiliate.
You may use the Services only if you have the power to form a contract with Computer Repair UK, and thereby with Livedrive, and are not barred under any applicable laws from doing so. The Services may continue to change over time as features are refined and more features added. The Services may stop, modified or suspended at any time without prior notice to you.
You retain full ownership to your files, folders and data, submitted through Computer Repair to Livedrive. We don’t claim any ownership of any of it. These Terms do not grant us any rights to your files or intellectual property except for the limited rights that are needed to run the Services.
Your permission will be needed to do things you ask us to do with your files, for example, hosting your files, or sharing them at your discretion. That permission also extends to trusted third parties we work with to provide the Services.
You are solely responsible for your conduct, the content accuracy, completeness, appropriateness, or legality of files, user posts, or any other information, but you acknowledge that Livedrive and Computer Repair UK have no obligation to monitor any information on the Services. Please do not copy, upload, download, or share files unless you have the right to do so.
Please consider carefully what you choose to share or make public. Livedrive and Computer Repair have no responsibility for that activity.
You are responsible for safeguarding the password that you use to access the Services and you agree not to disclose your password to any third party.
You, and not Livedrive or Computer Repair UK, are responsible for maintaining and protecting all of your files. Neither Livedrive nor Computer Repair UK will not be liable for any loss or corruption of your files, or for any costs or expenses associated with backing up or restoring any of your files.
You can stop using our Services after the expiration or your 12 month contract with us. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice. For example, we may suspend or terminate your use if you are not complying with these Terms, or use the Services in any way that would cause us legal liability or disrupt others’ use of the Services.
All fees for our services are due in advance and your contract will automatically renew on its anniversary. Once Computer Repair UK has received your first payment you are legally bound into a 12 month contract. If you wish to cancel your contract with Computer Repair UK and Livedrive, you must do so in writing before the renewal of your contract, if you wish to cancel before your renewal you must pay any outstanding monies due.
You agree not to misuse the Livedrive services. For example, you must not, and must not attempt to, use the services to do the following things.
1. Probe, scan, or test the vulnerability of any system or network;
2. Breach or otherwise circumvent any security or authentication measures;
3. Access, tamper with, or use non-public areas of the Service, shared areas of the Service which you have not been invited to, Livedrive (or our service providers’) computer systems;
4. Interfere with or disrupt any user, host, or network, for example by sending a virus, overloading, flooding, spamming, or mail-bombing any part of the Services;
5. Plant malware or otherwise use the Services to distribute malware;
6. Access or search the Services by any means other than our publicly supported interfaces (for example, “scraping”);
7. Send unsolicited communications, promotions or advertisements, or spam; send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
8. Publish anything that is fraudulent, misleading, or infringes another’s rights; promote or advertise products or services other than your own without appropriate authorization;
9. Impersonate or misrepresent your affiliation with any person or entity;
10. Publish or share materials that are unlawfully pornographic or indecent, or that advocate bigotry, religious, racial or ethnic hatred;
11. Violate the law in any way, or violate the privacy of others, or defame others.
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